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Find quick answers to the most common questions about Jewelry Studio Manager.
Visit our listing on the Shopify App Store and click "Add app." You'll be guided through the authorization process where you grant the necessary permissions. Once installed, you'll be taken through a quick setup wizard to configure your studio settings, workflow stages, and specialty. The entire process takes about 5 minutes.
Yes. Jewelry Studio Manager can automatically sync your existing Shopify customers, including their names, emails, addresses, and order history. The sync happens automatically when you install the app and can be triggered manually at any time from your dashboard. If you have client data outside of Shopify, you can add clients manually or contact our support team for assistance with bulk imports.
Once connected, Jewelry Studio Manager uses Shopify webhooks to keep your data synchronized in real time. When a new customer places an order on your Shopify store, their information is automatically created or updated in the studio manager. You can also trigger a full manual sync at any time. The sync includes customers, orders, and products. All Shopify data access scopes are clearly displayed during installation.
The client portal is a dedicated area where your clients can view their commission progress, approve designs, upload reference photos, book consultations, and provide feedback. You can invite clients to the portal directly from their profile. They'll receive an email with a link to create their account. The portal is available on the Professional and Enterprise plans. Clients can access it on any device — desktop, tablet, or mobile.
All billing is handled through Shopify's secure billing system. When you choose a plan, Shopify processes the payment using your existing payment method on file. Subscriptions are billed monthly. Every plan starts with a 14-day free trial — no credit card is required to start the trial. You can view and manage your subscription at any time through your Shopify admin panel.
Yes, you can cancel at any time with no cancellation fees. Simply uninstall the app from your Shopify admin or contact us. Your subscription will remain active until the end of your current billing period. After cancellation, you'll have 30 days to export your data before it is permanently deleted. If you cancel during your free trial, you won't be charged.
Absolutely. We take data security seriously. All data is encrypted in transit using TLS and sensitive data is encrypted at rest using AES-256 encryption. Authentication uses secure HttpOnly cookies, passwords are hashed with bcrypt, and we implement CSRF protection on all operations. We are GDPR compliant and handle all Shopify-mandated GDPR webhooks. For full details, please see our Privacy Policy.
Yes. You can upgrade or downgrade your plan at any time from the app's billing settings. When upgrading, you'll get immediate access to the new features and the billing adjustment is prorated. When downgrading, the change takes effect at the start of your next billing cycle. If you downgrade from a plan that includes features you're actively using (like the client portal on Professional), those features will remain accessible until the end of your current billing period.