Effective date: February 14, 2026
These Terms of Service ("Terms") govern your use of the Jewelry Studio Manager application and related services (the "Service") provided by Moores Jewellers ("we," "us," or "our"). By installing, accessing, or using the Service, you agree to be bound by these Terms.
By creating an account or installing our application from the Shopify App Store, you confirm that:
Jewelry Studio Manager is a customer relationship management (CRM) application designed for jewelry designers and studios. The Service provides tools for:
We reserve the right to modify, update, or discontinue features of the Service at any time with reasonable notice.
To use the Service, you must install the app through the Shopify App Store and authorize the required permissions. You are responsible for:
You must use a strong, unique password for your account. We recommend enabling all available security features. We are not liable for losses arising from unauthorized access to your account due to your failure to maintain account security.
The Service is offered through subscription plans billed monthly through Shopify's billing system. Current plans and pricing are displayed on our website and within the Shopify App Store listing. We reserve the right to modify pricing with at least 30 days' notice.
New users receive a 14-day free trial. During the trial, you have access to the features of your selected plan. No charges are incurred during the trial period. If you do not cancel before the trial ends, your subscription will begin automatically and you will be billed through Shopify.
All billing is handled through Shopify's billing system. By subscribing, you authorize Shopify to charge your payment method on file. Subscription charges are billed monthly in advance. You can view your billing history in your Shopify admin.
Subscription fees are generally non-refundable. However, if you experience a service issue, please contact us and we will review your case on an individual basis.
You agree to use the Service only for lawful purposes and in compliance with these Terms. You must not:
You retain full ownership of all data you input into the Service ("Your Data"), including client information, commission details, project files, and business records. We do not claim ownership of Your Data.
By using the Service, you grant us a limited, non-exclusive license to use, process, and store Your Data solely for the purpose of providing and improving the Service. This license terminates when you delete Your Data or close your account.
You may export Your Data at any time during your active subscription. We provide data export functionality within the Service. Upon account termination, you will have 30 days to export Your Data before it is permanently deleted.
We may use anonymized, aggregated data derived from usage of the Service for analytics, benchmarking, and product improvement purposes. This data cannot be used to identify you or your clients.
The Service, including its original content, features, functionality, design, code, and documentation, is owned by Moores Jewellers and is protected by copyright, trademark, and other intellectual property laws. Our trademarks and trade dress may not be used without our prior written consent.
The Service integrates with Shopify and is subject to Shopify's App Store Terms of Service. Your use of Shopify is governed by Shopify's own terms and policies.
We are not responsible for the availability, accuracy, or functionality of third-party services. If a third-party integration becomes unavailable, we will make reasonable efforts to find alternatives but cannot guarantee uninterrupted access.
We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free access. The Service may be temporarily unavailable due to:
To the maximum extent permitted by applicable law:
You agree to indemnify and hold harmless Moores Jewellers, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
You may cancel your subscription at any time through the Shopify App Store or by uninstalling the app. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until your subscription expires.
We may suspend or terminate your access to the Service immediately if:
We will provide notice of termination when feasible. Upon termination, you will have 30 days to export Your Data.
Upon termination, your right to use the Service ceases immediately (subject to the 30-day data export window). Sections 6 (Data Ownership), 7 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law) survive termination.
We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or through the Service. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of England and Wales.
If you have questions about these Terms, please contact us: